Privacy Policy
Effective date: 10th January 2025
Controller: Steady Bow ARROW Limited, trading as lovableagency.co.uk
Address: Office 3605xd Unit 3ab, Hatton Garden, London, England, EC1N 8DX
Contact: info@aiphonecalls.co.uk
Website: lovableagency.co.uk
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights.
1. What we collect
We may collect:
- your name and email address
- billing details (handled by our payment provider/merchant of record; we do not store full card details)
- purchase history (what you bought, when, order status)
- basic support details for supported customers (site URL, project notes, access instructions)
- technical data from website analytics (IP address, device info, pages viewed), where configured
2. What we use your data for
We use personal data to:
- deliver the Product (send access links, order confirmation, receipts)
- manage accounts and access
- provide the supported service where purchased
- prevent fraud and abuse
- improve our docs and onboarding based on common issues (in aggregate, not by exposing your private info)
3. Marketing
We may send product updates or relevant messages if you opted in, or where lawful to do so. You can opt out at any time using the unsubscribe link or by emailing info@aiphonecalls.co.uk.
4. We do not sell your data
We do not sell personal data.
5. Sharing with third parties
We share data only where needed to run the business, such as:
- payment processing and tax handling (for example, Lemon Squeezy as merchant of record)
- email delivery (sending receipts and access links)
- hosting and analytics providers (site performance and usage)
Third parties process data under their own privacy terms. We aim to use reputable providers.
6. International transfers
Some suppliers store or process data outside the UK. Where this happens, we take steps required by law to protect data (for example, contractual safeguards).
7. Data retention
We keep personal data only as long as needed for:
- providing access to digital purchases
- delivering services
- meeting legal and accounting obligations
- handling disputes
When data is no longer needed, we delete or anonymise it.
8. Security
We take reasonable steps to protect personal data, including access controls and using established platforms for payment and delivery. No method of storage is risk-free, so we cannot promise absolute security.
9. Your rights
Depending on your location and the law that applies, you may have rights to:
- access your personal data
- correct inaccurate data
- request deletion
- object to certain processing
- request portability
- withdraw consent where processing relies on consent
To exercise rights, email info@aiphonecalls.co.uk. We may need to verify your identity.
10. Cookies
Our website may use cookies for basic functionality and analytics. You can control cookies in your browser settings. If we use a cookie banner, it will give you choices for optional cookies.
11. Children
Our Products are not aimed at children. We do not knowingly collect data from children.
12. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be posted on our website with the Effective date above.